The standard delivery offered when importing goods to the UK is kerbside. This means that the driver will park up outside your premises and it’s then your responsibility to unload your goods from the truck. Unless otherwise requested, the haulier will deliver the goods on any sized truck available to them (up to a 40ft articulated lorry), and they will deliver between 9am and 5pm.
Kerbside delivery is the most common delivery option. Ensure that you know how many boxes are in your shipment as you may need an extra pair of hands to help unload.
If you have any special delivery requirements, we’ll find a solution and you may need one of the below:
Curtain Sided vs. Tail Lift Delivery
If you don’t have access to a forklift and your goods are heavy, you may need a tail lift truck to deliver your goods. The pump truck on board will bring your goods to the rear of the vehicle and the tail lift will lower them down to the ground. These deliveries incur a small charge from the haulier.
Our standard deliveries will be on a curtain sided vehicle. The driver will pull back the curtain and you’ll have to unload by hand or using a fork-lift.
If you don’t have access to a forklift and your goods are heavy, you may need a tail lift truck to deliver your goods. The pump truck on board will bring your goods to the rear of the vehicle and the tail lift will lower them down to the ground. These deliveries enquire a small charge from the haulier.
If you have a busy schedule, and only a brief slot throughout the day to take your delivery, you may want to organise a timed slot for a convenient time. Many people request either an AM (9am to 1pm) or a PM (1pm to 5pm) delivery. If you need an exact time slot, the haulier can pre-plan the route to meet your requirements.
Some customers don’t have a lot of room for manoeuvre at their premises or the access roads may be narrow or have low bridges. If that’s the case, it’s unlikely that a huge 40ft articulated vehicle will be the best option for delivery. In these scenarios, you can request smaller sized vehicles such as a 7.5tonne vehicle which are generally offered without extra cost if we are given enough notice.
Who Unloads The Truck?
When you import goods, once they’re collected from the port they are delivered to you via truck. The truck will pull up kerbside and from there you will typically have a window of a few hours in which it will be your responsibility to unload the truck and move your goods.
While it is possible that you get a helpful driver who may be inclined to help you unload your goods, it is not their job. Your driver is under no obligation to help you unload your goods. This is why we recommend that you have a friend or two on hand to help you unpack.
As the unloading is your responsibility, it is also your responsibility to know whether or not you need a fork-lift, tail-lift or any other assisting equipment to ensure that you are able to unpack your goods.
Full Container Load Delivery
Full container load deliveries are also kerbside, and you have 3 hours to unload. Tail lift deliveries are not available for full containers and you won’t be able to use a forklift unless you have a loading bay facility. You’ll almost certainly need some extra hands to help you with this one.
Who Unloads The Container
As with the truck, you are the one that is responsible for unloading the container – which is why we recommend having a few helping hands on deck to assist you!
If you are unsure about which vehicle you need for your delivery, contact us on 0203 384 0498 or email firstname.lastname@example.org